INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same photo or frame that I see in the picture?

Yes! All our product photos are taken in-house to ensure they represent the actual prints, frames, and finishes. Please note that slight variations in color may occur due to screen settings or natural materials used in frames.

Where can I view my order receipt?

Once your order is confirmed, you’ll receive a receipt via email. You can also log into your account on our website to view and download your purchase history anytime.

How can I return or exchange an item?

If you’re not fully satisfied with your photo print or frame, you may return it within 14 days of delivery (in its original condition). Custom or personalized orders may have different return conditions—please check our return policy.

Will you restock frames or products marked as “out of stock”?

Yes, many of our popular frame styles and print collections are regularly restocked. If a product is currently unavailable, you can sign up for an email notification on the product page to be alerted when it’s back in stock.

Where can I ship my order?

We currently ship within Nigeria. International shipping may be available for select products—please check during checkout for details.

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